Terms and Conditions (Ts & Cs)

Your safety is our top priority and your key to having a great time with SuperThriller Jet Sprint Ltd. (“the Operator”, “our”, “us”, “we”). Our jet boats and all aspects of our operations are audited annually by Maritime NZ and our current certification is displayed at our facility.

By purchasing and/or participating, our customers (“you”, “customer”, “participants”, “gift voucher recipient”, “guest”), agree to the following Ts&Cs:

  1. Participation in all adventure activities carries a degree of inherent risk and by participating in the activity provided by the Operator you are expressly assuming those risks personally and are, to the maximum extent permitted by law, waiving and releasing the Operator and its officers and employees and any subsidiary or related company from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:
  2. Personal injury or death;
  3. Property loss or damage;
  4. Acts which may be construed as negligent or accidental;
  5. Any other loss, damage, injury, death, suffering, emotional or nervous disorder.

 

  1. Your successors, executors, administrators and next of kin are bound by these terms and conditions.

 

  1. The Laws and courts of New Zealand apply exclusively to these terms and conditions and you agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in clause 1 above and to indemnify the operator against any such claims. If any liability is attributed to the Operator, such liability is limited to the price paid by you to the Operator for the activity.

 

  1. You consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment.

 

  1. You acknowledge that use of recording devices of any nature whatsoever (cameras, phones, videos etc) when in the boat are strictly prohibited for passenger and property safety. The Operator may make a recording, video or photograph (“material”)of the activity/event and in such case, you consent to the unrestricted use of that material by the Operator for any purpose without limitation.

 

  1. You agree to attend the Safe Conduct briefing held on our site immediately prior to commencing their event, follow our instructions and make sure any children in your care do the same. The Operator reserves the right to remove or to refuse to allow any passenger to participate who does not comply with instructions or who is deemed to be a nuisance, acting recklessly or otherwise considered to be unsuitable to participate and this will result in forfeiture of the confirmed booking which is non-refundable.

 

  1. Customers and their related parties;

– who cause injury of any extent to any other person on our site are personally responsible and liable

– who cause damage or loss to the facility and/or equipment by not complying to our instructions and/or Ts&Cs will be liable for all costs of repair.

– who needlessly inflate life vests will incur a cost of $85 per vest.

 

  1. Group Event participants must nominate one person from their group who will be present throughout the event as their Event Leader. This person is to be responsible for ensuring each member of their group adheres to the safe conduct of their group in accordance with our instructions and/or Ts&Cs.
  2. We may suspend and/or cancel an event if in their opinion conditions arise that compromise the safe operation of the event in any way.

Eligibility of Participants
– You must be a minimum height of 145cm (4’9″).
– Minimum age for participation is 13 years.
– If you are eligible but under the age of 18 years, you must have an eligible person of 18 years or older in the boat with you.

– You must be generally fit and well to participate as you will be subjected to fast movement, jarring and will need to hold on tight, therefore you should not participate if for example (but not limited to); you have any muscle weakness, strains, wounds, back, neck or joint pain, severe bruising or if you are pregnant

– You must not have consumed any drugs that could impair your judgment within 12 hours prior to your event and may not be consumed during an event.
– You must not have consumed alcohol within 12 hours prior to your event and we do not permit consumption of alcohol during an event.

Booking
All bookings must be made by contacting the Operator directly, either via the on-line booking system or by phone or email.
A booking is considered confirmed when payment is received or otherwise agreed to by us, all Operator required information is complete and you – the customer – are in receipt of an electronic confirmation from us.
At the time of booking all participants must provide the Operator with email and phone contact details.
When booking a Team Event of any type, the person booking must provide the name and contact details of the individual who will be the single point of contact for organising their event (the Organiser).
The Organiser is responsible for providing SuperThriller with a Competitor List detailing names with individual phone and email addresses.
All information requested by the Operator must be provided on or before the date specified in the Confirmation, to ensure appropriate event preparation.
Failure to provide the completed Competitor List could result in cancellation of the event and forfeiture of payment.
The Competitor List cannot be changed 24 hours prior to the event.

Cancellation, Refund & Gift Voucher Policy
Cancellations by the Operator SuperThriller Jet Sprint Ltd.
– The Operator reserves the absolute right to cancel or vary any event for any reason including because of weather conditions, participant behaviour, insufficient reservations or attendees, availability of product, or any unforeseen event or circumstance.
– The Operator accepts no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities of the Operator
– Refunds are made at the total discretion of the Operator
– Pre-paid bookings may be altered in accordance with the following:
a. Up until 7 days prior to the date and time of any pre-paid booking you may change (subject to availability) or cancel your booking for a full refund by contacting the Operator directly. Confirmation of agreed cancellation or change will be communicated electronically by the Operator.
b. Within 7 days of any scheduled reservation any change to the booking is at the absolute discretion of the Operator and may incur a fee up to a maximum of 100% of the price paid for the activity or service.
c. If a paid booking is not utilised by the customer without any notification to the Operator then it is deemed to have been used.
d. The Operator is not obligated to refund payment in part for an event if all participants don’t show up for the event

Gift Vouchers
Gift Vouchers are paid for in full at time of purchase and are redeemed at time of booking.
At purchase, the Voucher will have details of the Giftee and the Recipient and will be transmitted electronically. To redeem, the Voucher must be sent electronically to SuperThriller Jet Sprint Ltd in accordance with instructions.
The Voucher is redeemable against the specific event purchased.
The value on the Voucher is non-refundable and is not redeemable for cash.
SuperThriller Jet Sprint Ltd is not responsible for lost or stolen Vouchers.
The Voucher expires 6 months after date of purchase.
Any decision regarding an exception to the stated policy in these terms and conditions will be made entirely at the discretion of the Operator

The name of the business that will appear on your bank/credit card statements will be SuperThriller Jet Sprint Ltd. Your account will be charged in New Zealand Dollars
Terms are subject to normal Force Majeure terms. The Law is the Law of New Zealand.

The Operator reserves the right to amend these Terms and Conditions

Should you require further information, please call us on 0800 538 777.

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